![]() ![]() Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Refer to the steps mentioned in this document. If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.Īlso, make sure the print carriage inside the printer is moving freely. Lift the scanner lid slightly, and then press the Copy button or icon.Remove any original documents or photos from the scanner glass.Perform a visual test of the scanner mechanism to see if it is jammed. Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip. Wait until the printer is idle and silent before you proceed. ![]()
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