![]() I called the front desk and they said they would send someone up "right away." This was around 11pm at night, and both my husband and I wanted to get to sleep, but it took about 20 minutes for someone to arrive. We tried for a while to set it correctly, but we couldn't figure out how to do it, even after looking for the instruction manual online. Second, the bedside clock in our room was not set to the correct time. ![]() Okay, not the end of the world, but really annoying to be told at first that I didn't have to do anything, and then to be interrupted when I had my "do not disturb" sign out and told that actually I *did* have to do something. The guy said that actually I had to go down to the front desk and check in and out and get new keys. Then, after I spent my first night, around 11am, when I had my "do not disturb" sign out, a guy knocked on my door and asked if I was checking out! No, I told him, I had another reservation and was told I didn't have to do anything about it. When I checked in, the guy at the front desk assured me I'd be in the same room the whole time, and I didn't have to do anything more. They very kindly told me they'd be able to keep me in the same room the whole time. I said that was fine (after all, I was making the reservation so much later than the first reservation). I called to make the reservation and was told I would have to pay a different rate than the rest of the reservation. We had several negative experiences, most related to the service: First, I had reserved several nights for the wedding weekend, and then I realized I needed an additional night at the front-end of the trip. In general, I would recommend this hotel and would consider staying here again. There is a business center where you can use their printer and computers free of charge, and there is free wifi in the rooms. The fitness center is smaller and a little sadder than the photos make it seem online, but it was totally fine for our needs. I loved that it was a pet-friendly hotel (even though we didn't have a pet), and the food at the hotel restaurant was generally good. The room was clean and nicely designed, and the service was friendly. My husband and I stayed here when we went to San Diego for a wedding, and we had a generally good stay. If I ever travel to San Diego again, Indigo is where we'll be staying. ![]() The hotel always looked and smelled clean. There weren't any odors, no "signs" of pets, nothing. Cleanliness within a hotel is extremely important to us and even though Indigo caters to pet owners, but for my seeing people with their pets, I would not have suspected pets were there: that's how clean the hotel is. She's a credit to her profession and to her Indigo. Whenever we left and returned to our room, she saw to it that it was in spotless condition. Of particular note was our young "chambermaid", Esther. The staff was always cordial and accommodating, treating us and the other guests with utmost respect. The hotel's location is within walking distance of so many venues - restaurants, shops, convention center, the ball park, the ocean - I couldn't possibly list them all here. ![]() My wife and I enjoyed, immensely, our four-days' stay at the Indigo. As a result I will only stay here on my trips to San Diego! Everyone at the hotel had this type of a positive attitude and commitment to customer satisfaction. Thank you so much for taking the initiative to help us even without us asking. This made our morning so much easier than it would have been. ![]() In the morning my wife and I joined 6 other couples for a ride to the start line. She then called several other guests to see if they would be willing to share a van with us to keep the costs to a minimum. Afterwards I received a call from her asking if I was interested in having her arrange transportation for us. On the night of the race we called for a wakeup call and asked for directions to the start line of the race. I want to specifically thank Nicky at the front desk. We spent two evenings sitting at the roof top bar enjoying the views and drinks. We were very pleased with our entire stay. My wife and I stayed at the Indigo Suites for two nights for the Rock and Roll Marathon on June 2nd. ![]()
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